Shipping policy

Shipping Policy

Thank you for shopping with Solelax. This Shipping Policy explains our order-processing times, shipping rates, estimated delivery times, and procedures for delivery-related issues.

Shipping Rates

Standard Shipping: $7.99
Free Standard Shipping: Available on orders over $69.99 after discounts have been applied

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed before they are transferred to the shipping carrier.

In-stock items: 1–3 business days
Pre-order items: Please refer to the estimated availability or shipping date shown on the applicable product page

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, holidays, product launches, or periods of unusually high order volume, processing may require additional time.

Estimated Delivery Time

Standard shipping generally takes 6–14 business days after the order has been processed and shipped.

For in-stock products, the total estimated time from placing your order to delivery is generally:

1–3 business days for processing + 6–14 business days for shipping

This means that most in-stock orders are expected to arrive within approximately 7–17 business days.

All delivery dates are estimates and are not guaranteed. Delivery may be delayed by carrier disruptions, severe weather, incorrect addresses, holidays, customs processing, or other circumstances outside our reasonable control.

Pre-Order Items

Estimated availability and shipping dates for pre-order products will be displayed on the applicable product page.

If an order contains both in-stock and pre-order products, the products may be shipped separately or held until all items are available, depending on fulfillment availability.

Shipping Restrictions

We currently do not ship to:

P.O. Boxes
APO, FPO, or DPO addresses

If an address is not eligible for delivery, the order may be rejected or canceled.

Order Tracking

Once your order has shipped, you will receive a shipping-confirmation email containing tracking information when tracking is available.

Tracking information may take several business days to update after the shipping confirmation is issued. Delayed tracking updates do not necessarily mean that the package has stopped moving.

Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct or update your shipping address, contact us as soon as possible at care@solelax.com.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Solelax is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt, additional shipping charges may apply before the package can be resent.

Delayed Packages

Shipping times are estimates and do not include processing time.

Delivery may take longer than expected because of:

Carrier delays
Severe weather or natural disasters
High seasonal shipping volume
Transportation interruptions
Incorrect or incomplete delivery information
Events outside our reasonable control

If your tracking information has not updated for an extended period, please contact us at care@solelax.com with your order number.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, front door, building reception, or other secure areas.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at care@solelax.com within 30 days of the recorded delivery date. Please include your order number and tracking number so that we can review the shipment and assist you.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If your package arrives damaged or you receive an incorrect item, contact us at care@solelax.com as soon as possible. Include your order number and clear photographs of the product, packaging, and shipping label so that we can evaluate the issue.