Return & Refund Policy

At Solelax, we want you to feel confident about your purchase. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unworn, unused, and in the same condition in which you received it.

• All original tags, accessories, and packaging must be included.

• Shoes must have clean, unmarked soles and show no signs of outdoor wear.

• Shoes should only be tried on indoors on a clean, soft surface.

• The original shoe box must be returned undamaged and may not be used as the shipping box or have labels, tape, or markings placed directly on it.

• You must provide your order number, receipt, or other proof of purchase.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

To request a return, please contact us at care@solelax.com and include:

• Your order number

• The item you wish to return

• The reason for the return

• Clear photographs if the item is damaged, defective, or incorrect

If your return request is accepted, we will provide instructions explaining how and where to send your package.

Please do not send products back without contacting us first. Returns sent without prior authorization will not be accepted.

For any questions regarding a return, contact us at care@solelax.com.

Return Shipping

Customers are responsible for return shipping costs when returning an item due to personal preference, an incorrect size selection, or a change of mind.

If you receive a defective, damaged, or incorrect item, please contact us immediately. After we review and approve the issue, Solelax will cover the applicable return or replacement shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. Solelax is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is defective, damaged, or different from what you ordered, contact us immediately at care@solelax.com. Please include your order number and clear photographs showing the issue so that we can evaluate it and make it right.

Exceptions and Non-Returnable Items

We cannot accept returns for:

• Items that have been worn outdoors

• Shoes with marked, dirty, or damaged soles

• Items with missing tags, accessories, or original packaging

• Shoe boxes that are damaged, taped, labeled, or used as shipping boxes

• Items damaged through misuse, improper care, or normal wear

• Items specifically marked as Final Sale

• Gift cards

If you are unsure whether your item is eligible for return, contact us at care@solelax.com before sending it back.

Exchanges

The fastest way to receive a different size, color, or style is to return the original item and place a separate order for the replacement.

The original item must meet all return eligibility requirements. A replacement item is not reserved until a new order has been placed.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at care@solelax.com.

Solelax reserves the right to refuse returns that do not meet the requirements described in this policy.

Website: solelax.com
Customer Service: care@solelax.com